We’re here to helpWe’re here to help
Email support@oblepo.com and a real person will reply as soon as we can.
Common problems
Common problems
Blocking isn’t working
On iPhone, make sure oblepo has Screen Time access. Soft blocks and always friction also need each app’s one-time Shortcuts automation, set to Run Immediately. On Android, make sure oblepo is turned on under Accessibility. Still stuck? Open Settings › Diagnostics in the app, tap Copy, and paste the report into an email to us.
I can’t pair with my partner
Pairing needs Premium for both of you. One of you shares the code from Pair Phones and the other enters it. A code is good for 10 minutes, and a fresh one appears when it runs out.
I got a new phone
Sign in with the same account and your goals, stats, reading and partner come with you. You’ll need to give oblepo Screen Time access again and re-choose the apps for your focus modes, because iPhone keeps those choices on the phone itself. The Shortcuts automations need setting up again too.
Subscriptions and cancelling
Subscriptions and cancelling
Bought on our website? Everything about your plan lives on your account page: switch between Solo and Couple or monthly and yearly, update your card, or cancel.
Bought in the app? Apple or Google bills it, so change or cancel it in your App Store or Google Play subscriptions.
Cancelling stops future charges, and you keep Premium until the end of the period you’ve paid for. For a refund on a website plan, email support@oblepo.com soon after the charge. Refunds for purchases in the app go through Apple or Google.
Delete your account
Delete your account
In the app, go to Settings → Delete account. From our privacy policy:
We email you a confirmation first; once you confirm, your account and personal data are permanently erased right away. Copies may persist in backups for a short period before they roll off.
Don’t have the app anymore? Email support@oblepo.com from the address on your account and ask us to delete it.